Keywords: Executive Business Administration EMBA low cost graduate school business plan samples

Executive Business Administration EMBA

These are some brief notes on Executive Business Administration EMBA - 1

Dr.  S.  Maurer,  
MBA Professor

The term customer Rëlationship management [crm] is used to describe either the software or the whole business strategy [or lack of one] oriented on customer needs.  The second one is the description which is correct.  The main misconception of [crm] is that it is only software,  instead of whole business strategy.

Many project management cite stress as the main downside to their jobs.  PMs are responsible for their projects' successes or failures,  which determine both their income and their status within a enterprise and manufacturer.  In construction,  if a project isn't brought in on time,  the builder has to pay damages for each day's delay,  and the project Director/manager will lose a bonus—and possibly even his or her job.

CIOs are concerned about the next generation [what are we up to? X?Y?Z?] that's coming into the enterprise.  The members of this younger generation don't seem to exhibit enterprise loyalty.

The idea that complex plans could be analysed by a computer to allow someone to control a project management is the basis of much of the development in technology that now allow projects of any size and complexity not only to be planned but also modelled to answer 'what if?' questions.

There are certain skills to have when conducting project management.  it is best to have a team of planners when doing project planning.  Therefore,  it is important to have skills in forming,  leading and facilitating groups.

A lot of clients think they can go to a vendor and get crm.  Instead,  they get a few components.  They buy a suite of front-office applications.  But do they have all the channels and the technology,  all the functionality and the services to really enable crm?.  it takes multiple technologies and multiple vendors to pull this off.

A project management Rule: Keep your eye on the overall project promises.  project work can be difficult.  it is easy to loose sight of what we are doing and why we are doing it.  Remind your team and yourself of the overall promises and how you are doing fulfilling those promises.

Good project management planning matches the work with the interests and capability of the specific people on your project.  Even the beginner project Director/manager understands that competence matters when we ask people to do a task.  Interests might matter more.

Leading enterprises are looking to tie it all together with an integrated performance-management dashboard—pioneering approaches that link enterprise strategies,  goals,  competencies,  and critical success factors through business-unit operating plans and performance targets and actuals.

Everyone in business and manufacturer will soon be expected to be project completion experts.

With a general view of every angle,  the customer relationship management [crm] computer system interacting directly with the clients through voice by phone [and voice recognition if necessary] without human actions,  for marketing,  sales,  support,  accounts,  etc.

project management is now an essential part of all jobs.  Succeeding in any project management requires that you complete it on time,  within budget and that it meets it’s objectives.  easy in practice but everyone can recollect a project management that has been completed late or run over budget.

project managers can be found in all industries.  Their numbers have grown rapidly as manufacturer and commerce has realised that much of what it does is project management work.

project management knowledge and practices are best described in terms of their component processes.  These processes can be placed into five process groups [initiating,  planning,  executing,  controlling and closing] and nine knowledge areas [project integration management,  project scope management,  project time management,  project cost management,  project quality management,  project human resource management,  project communications management,  project risk management and project procurement management].

Once the house is in order,  the chief information officer [cio] need to develop a set of transformation disciplines.  These should be in place initially within the it organization,  but ultimately they should be used to support the business.

These are some brief notes on Executive Business Administration EMBA - 2

Dr.  S.  Maurer,  
MBA Professor

All project managers are familiar with at lëast one CPM scheduling software application,  such as Microsoft project,  Primavera,  Scitor project Scheduler,  AEC FastTrack,  CA-SuperProject,  or Kidasa Milestones.  Many scheduling applications are tailored to specific industries or project types,  but all use CPM precedence methodology.

project managers can help their project teams develop by guiding them to learn successful methods in writing project specifications,  estimating time,  developing the budget,  and planning project procedures.

Properly understood,  [crm] is ìa philosophy that puts the customer at the design point,  it ís getting intimate with the customer.  We view [crm] more as a strategy than a process.  it ís designed to understand and anticipate the needs of the current and potential customer.  Once you nail that,  there ís a plethora of technology out there that helps capture customer data and external sources,  and consolidate it in a central warehouse to add intelligence to the overall [crm] strategy.

Projects generally involve working in teams with colleagues from disciplines,  departments,  and even other enterprises.  Most teams find that the technical portion of the projects is easy.  it is the coordination that's difficult: 1 - getting people to communicate with one another,  2 - making sure that individuals are on schedule with their own tasks to avoid delaying teammates who depend on their output,  3 - getting decisions quickly from the client and management,  4 - keeping the client and management informed.

customer relationship management [crm] is a business strategy to select and manage customers to optimize long-term value.  [crm] requires a customer-centric business philosophy and culture to support effective marketing,  sales,  and service processes.

Are you a chief information officer or an information technology [it] director? The terms themselves are academic,  but the roles are fundamentally different.  A chief information officer [cio] is not just an information technology [it] director with a bigger budget.  They spend their time completely differently.

crm is a buzzword that ís really not so new.  What ís new is the technology is allowing us to do what we could do at the turn of the century with the neighborhood grocer.  He had few enough customers and enough brainpower to keep track of everyone's preferences.  technology has allowed us to go back to the future to this model.

Employees with project management skills are more valuable to their employers,  creating a “win-win” situation for both employee and employer.

Open and heterogeneous: Standards and interoperability allow multiple vendors and even legacy equipment to be incorporated into an infrastructure.  Customers benefit from choice and competition.

In today's world,  customers interact with an organization via multiple communications channels — the web,  call centers,  field salespeople,  dealers and partner networks.  Many organizations also have multiple lines of business that interact with the same customers.

The chief information officer [cio] have to understand what other people are doing and how the value chain is changing.

Effective [crm] initiatives utilize enterprise software as an integral part of a successful strategy.

Today,  the chief information officer [cio] is tasked with delivering more with so much less - working with reduced budgets whilst under orders to improve overall information technology [it] performance and capability.

To obtain reliable answers,  you need the ability to create customer intelligence from the mountains of disconnected customer data you collect on a daily basis.

The utility computing model pulls computing resource from across the enterprise together,  and because this resource can be shared,  it results in higher resource utilisation,  greatly simplified management,  and a superior cost of ownership.

These are some brief notes on Executive Business Administration EMBA - 3

Dr.  S.  Maurer,  
MBA Professor

Everybody who profits from [crm] has their own definition of what it is,  but thëy agreed as to what it is not: [crm] is not about technology any more than hospitality is about throwing a welcome mat on your front porch.

A project management Rule: Cultivate practices of commitment-making.  At the very first opportunity begin practices of making promises in front of each other.  This practice provides a factual basis for making assessments of trust-worthiness and care for the team.

Though it might seem natural,  in a project management implementation,  to put the web master or the intranet Director/manager in charge,  they often have little authority.  So,  appointing them project Director/manager without understanding what authority is needed can give rise to some serious problems.

In the hunt for the right [crm] tool,  be diligent in the vendor evaluation process.  If you don’t understand the vendor’s [crm] solution in its entirety,  you might wind up with no solution at all.

crm applications started as easy contact-management software that salespeople ran on their PCs.  Then vendors began to develop products that automated a larger number of processes while tying together all of the sales data across the organization into one comprehensive source.

Across every sector and manufacturer,  effective customer relationship management [crm] is a strategic imperative for corporate growth and survival.

With a [crm] marketing organizations can increase campaign response rates and marketing-driven revenue while simultaneously decreasing lead-generation and customer-acquisition costs.

customer relationship management [crm] is a new way of doing something as old as business itself.  But it ís not easy to keep customers happy,  and it ís getting harder all the time.

Time: Given today's business demands,  CIOs and CFOs can point to the scarcity of time as a crucial obstacle.  The time required to think through such a significant relationship shift doesn't fit in easily with meeting the pressing needs of business and staff.

As project-based organisations have started to emerge,  project management is becoming established as both a professional career path and a way of controlling business.

Think of tasks as individual pieces of work which need to be done.  Some typical tasks may include: 1 - Reports to management,  2 - Pieces of code for an application,  3 - project management definition documents,  4 - Any small [or large] item that contributes to reaching the state goal of the project management.

project management includes developing a project plan,  which includes defining the project management goals and objectives,  specifying tasks or how goals will be achieved,  what resources are need,  and associating budgets and timelines for completion.

In the past,  CIOs have primarily walked the halls of Fortune 500 enterprises,  but that is changing.

technology travels in 80-year cycles: 40 years to get it to work right,  and a second 40 years for it to impact society.  Where does that put computers? The internet?

A [cio] chief information officer spends less than two years in the job on average,  according to a new federal study,  and experienced CIOs say that’s too short a period to effectively manage information services and technology investments.

These are some brief notes on Executive Business Administration EMBA - 4

Dr.  S.  Maurer,  
MBA Professor

In defining a project Managemënt [also called defining the scope of the project],  you are setting parameters   -   building the box to hold the project plan.  The plan is the detail of how the project management will be accomplished.  The project management definition tells you what is inside and what is outside the box.  it sets limits on the project management.

customer demands for customization are increasing with every passing day.  This has made enterprises shift their focus from mass production to mass customization.

A project management Rule: Listen generously.  People are able to say what they can in the moment.  For the most part,  people are well-intended.  Give them the benefit of the doubt.  Take the time to listen.  Ask questions.  Seek others’ opinions.  And while you’re at it,  don’t be so harsh on yourself.

Customers and relationships with them have always existed right from the birth of the 'buying and selling concept'.

By combining the abilities to respond directly to customer requests and to provide the customer with a highly interactive,  customized experience,  enterprises have a greater ability today to establish,  nurture,  and sustain long-term customer relationships than ever before.  The ultimate goal is to transform these relationships into greater profitability by increasing repeat purchase rates and reducing customer acquisition costs.

You need a managerially useful,  end-to-end view of the [crm] process from a marketing perspective.  The basic perspective taken is that of the customer,  not the enterprise.  In other words,  what do managers need to know about their customers and how is that information used to develop a complete [crm] perspective?

crm is a complete,  fully integrated set of solutions designed to help you manage the customer-facing processes of your business efficiently and cost-effectively.

project management planning is preparation for those who will be in action.  We waste our time when we plan by ourselves.  Have planning conversations.  Engage your team — the project performers — in those conversations.  Review the overall plan on a regular basis.  Add details to later phases of your project as you go taking into consideration what really happened,  what you’ve learned,  changing client conditions of satisfaction,  and the innovations that you’ve put in place.

crm applications can enable effective customer relationship management,  provided that an enterprise has the right leadership,  strategy,  and culture.

The complexity of outsourcing drives closer collaboration between information technology [it] and finance.  If you're trying to do a complex outsourcing deal,  getting the financial aspects right and the governance aspects right is crucial.

With a [crm] sales organizations can shorten the sales cycle and increase key sales-performance metrics such as revenue per sales representative,  average order size,  and revenue per customer.

project management is fundamentally about scheduling tasks.  Contrast this with two other manufacturing domains.  Maintenance management focuses on managing assets and optimizing the availability of those assets.  Finite scheduling on the plant floor focuses on equipment capacity,  labor availability,  material flow,  moving work and materials from one equipment or labor resource to another,  and controlling the use of those resources.

More than any other factor,  an UMBA is about moving up   -   in your original field or on to another.  You aren't going to dump me back in accounting,  are you? Happily,  the answer was no.

project management [pm] have traditionally been the basic unit of work for many engineering organizations—consulting,  design,  and construction firms.  Other types of engineering organizations—government agencies,  utilities,  manufacturing—are using projects more and more as a way to tackle problems,  make improvements,  or bring new products and services to market more quickly and efficiently.

Once the house is in order,  the chief information officer [cio] need to develop a set of transformation disciplines.  These should be in place initially within the it organization,  but ultimately they should be used to support the business.